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Support FAQs

Online Practice Tests

  • I signed up. How do I access the Online Practice Tests?
  • How many questions do each package have?
  • What are the benefits of ordering the 12 month package?
  • Does the answer appear right away?
  • Can I change the grade level part way through the year?
  • What grade level should I select at the beginning of the year?
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General Information

  • What practice materials do you have available?
  • How quickly will I have access once I sign up?
  • Do you have samples available?
  • What is the best time of the year to order?

Printable Workbooks

  • I signed up. How do I access the Printable Workbook?
  • I am having trouble viewing or printing the workbook.
  • I have an online account. How can I add the Printable Workbook?

Account Information

  • How can I contact you? What is your phone number?
  • I lost my password. How can I retrieve it?
  • How can I remove myself from your mailing list?
  • How can I update my information with you?

Billing

  • What payment methods do you accept?
  • My card was declined. Why?
  • What is your refund policy?

Kids IQ Test

  • Why is there a charge for the Kids IQ Test?
  • How is the Kids IQ Test scored?
  • Why did I not have to complete the full 201 questions?
  • How to I go back to the Kids IQ Test?
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