Support FAQs

Online Practice Tests

• I signed up. How do I access the Online Practice Tests?
• How many questions do each package have?
• What are the benefits of ordering the 12 month package?
• Does the answer appear right away?
• Can I change the grade level part way through the year?
• What grade level should I select at the beginning of the year?

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General Information

• What practice materials do you have available?
• How quickly will I have access once I sign up?
• Do you have samples available?
• What is the best time of the year to order?

Printable Workbooks

• I signed up. How do I access the Printable Workbook?
• I am having trouble viewing or printing the workbook.
• I have an online account. How can I add the Printable Workbook?

Account Information

• How can I contact you? What is your phone number?
• I lost my password. How can I retrieve it?
• How can I remove myself from your mailing list?
• How can I update my information with you?

Billing

• What payment methods do you accept?
• My card was declined. Why?
• What is your refund policy?

Kids IQ Test

• Why is there a charge for the Kids IQ Test?
• How is the Kids IQ Test scored?
• Why did I not have to complete the full 201 questions?
• How to I go back to the Kids IQ Test?